cd99 Terms & Conditions

These Terms and Conditions ("Terms") apply to the cd99 platform and all of its services. By using the cd99 website, creating an account, or participating in any game, you are considered to have read, understood, and accepted these Terms in full.

These Terms apply to all individuals residing in Bangladesh or using cd99 from Bangladesh. If you disagree with any part of these Terms, please refrain from using the platform.

1.1 Definition of Services

"Services" refers collectively to the cd99 website, mobile version, live casino, slots games, cricket and other sports betting, virtual games, and all related features.

1.2 Age Restriction

cd99's services are for users aged 21 and above only. No minor may create an account or use the services on cd99. Operating an account using a minor's identity is strictly prohibited.

To create an account on cd99, each individual must meet the following eligibility requirements:

• The applicant must be at least 21 years of age.
• All information provided must be accurate, complete, and verifiable.
• Each individual may only create one account.
• Operating multiple accounts from the same device, IP address, or household is prohibited.
• Users must use a payment method registered in their own name.

2.1 Information Provided at Registration

Users must provide true and accurate information at the time of registration. cd99 may request additional documents for identity verification at any time. If false information is provided, cd99 reserves the right to close the account and forfeit any funds held within it.

2.2 Multiple Account Restriction

If the same person is found operating multiple accounts, all accounts will be closed and all bonuses will be cancelled. Genuine winnings may also be adjusted subject to verification.

It is your responsibility to ensure the security of your cd99 account. Keep your password and login details completely confidential and do not share them with any third party.

3.1 Identity Verification (KYC)

cd99 may request documents to verify a customer's identity when needed, such as:

• A copy of the National ID (NID) or passport
• Proof of mobile banking account details
• A utility bill or bank statement for address verification

cd99 reserves the right to withhold withdrawals until the verification process is complete.

3.2 Account Security Tips

• Use a strong password and change it regularly.
• Remember to log out after signing in from an unfamiliar device.
• If you notice any suspicious activity on your account, contact us immediately at [email protected].

cd99 supports Bangladesh's most popular mobile banking and bank transfer methods. All transactions are secured with SSL encryption.

4.1 Accepted Payment Methods

The following payment methods are currently active on cd99:

• bKash — the country's most widely used mobile banking service
• Nagad — the postal department's digital financial service
• Rocket — Dutch-Bangla Bank's mobile banking service
• Upay — United Commercial Bank's mobile payment service
• Bank Transfer — major banks including Dutch-Bangla, BRAC Bank, and Islami Bank

4.2 Minimum Deposit & Withdrawal Limits

4.3 Deposit Rules

Please keep the following in mind when depositing funds into your account:

• Only use a payment account registered in your own name.
• Depositing funds through a third party is prohibited.
• Keep proof of all transactions.

4.4 Withdrawal Rules

Before processing a withdrawal request, cd99 will confirm that:

• Identity verification has been completed.
• The wagering requirements for any applicable bonuses have been met.
• There is no active investigation on the account.
• The withdrawal method is consistent with the deposit method used.

cd99 offers various bonuses and promotions for new and regular players. Each offer has its own conditions that must be met.

5.1 Welcome Bonus

On your first deposit at cd99, you can receive a 150% bonus up to ৳15,000. Two examples are shown below:

• Deposit ৳1,000 → Bonus ৳1,500 → Total balance ৳2,500
• Deposit ৳22,000 → Bonus ৳15,000 (maximum cap) → Total balance ৳37,000

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Example: ৳1,500 bonus × 10 = ৳15,000 must be wagered before withdrawing bonus winnings. Wagering is calculated on the bonus amount only — not on the deposit amount.

5.3 General Bonus Terms

• Each player is eligible to receive each promotion once only.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements are met.
• Bonuses must be used on eligible games; certain games may be excluded.
• cd99 reserves the right to modify or cancel any bonus offer.
• If evidence of bonus abuse is found on any account, the bonus and associated winnings will be cancelled.

cd99 is committed to ensuring a fair, transparent, and enjoyable gaming environment for all players. Our platform uses software from reputable game providers.

6.1 Game Outcomes

All game outcomes are determined through Random Number Generator (RNG) technology. This keeps the result of every round completely independent and unpredictable. Neither cd99 nor any of its staff can interfere with game outcomes in any way.

6.2 Technical Issues

If a game is interrupted mid-session due to a technical fault, cd99 will follow its policy of refunding the bet for that round, or resume the game if it can be recovered. No valid claims arise from a technical error.

6.3 Sports Betting

In sports betting, all bets must be placed after the odds have been set. Bets cannot be adjusted after results are announced. cd99 reserves the right to identify clearly irregular betting patterns.

The following activities are strictly prohibited on the cd99 platform. Violating these restrictions will result in permanent account closure and all balances may be forfeited:

• Creating multiple accounts to abuse bonuses.
• Playing games through manipulation or fraudulent means.
• Using automated bots or software.
• Using the platform for money laundering purposes.
• Harassing other players or cd99 staff.
• Exploiting system vulnerabilities to gain an unfair advantage.
• Placing bets using a third party's funds.

cd99 believes that gaming should be an enjoyable activity. We place the highest importance on the well-being and safety of our players.

8.1 Safe Gaming Habits

We recommend our players follow these habits:

• Set a budget in advance and stick to it.
• Do not bet more to try to recover money you have lost.
• Do not treat gaming as a source of income.
• Give higher priority to family, work, and personal responsibilities than to gaming.
• Take regular breaks.

8.2 Self-Restriction Tools

cd99 provides various tools to help players control their gaming — including deposit limits, session time limits, and temporary or permanent self-exclusion. To learn more about these features, visit our Responsible Gaming page or contact us via live chat.

This service is for users aged 21+ only. If you feel that gaming is having a negative impact on your life or someone you know, please seek professional support.

9.1 Suspension by cd99

cd99 may temporarily or permanently close an account without prior notice in the following situations:

• If any part of these terms and conditions is violated.
• If identity verification has not been completed.
• If fraudulent activity is suspected.
• If money laundering is suspected.
• If the account is found to belong to a minor.

9.2 Account Closure by the User

Any player may request to close their own cd99 account. To do so, email [email protected] directly or contact us via live chat. You will be given the opportunity to withdraw any valid balance before the account is closed.

cd99 makes every effort to provide uninterrupted service. However, cd99's liability is limited in the following matters:

• Losses caused by internet disconnection or issues with the user's device.
• Delays or problems arising from third-party services (payment gateways, game providers).
• Game sessions cancelled due to unexpected technical disruptions.
• Account information being leaked due to the user's own negligence.

cd99 is not liable for any indirect, incidental, or special damages.

cd99 protects your personal information with the utmost importance. Full details of how we collect, store, and use data can be found on our Privacy Policy page.

11.1 Purpose of Data Use

The information you provide is used only for the following purposes:

• Account management and identity verification.
• Transaction processing.
• Providing customer service.
• Fraud prevention and ensuring security.
• Retaining information as required under applicable law.

11.2 Data Sharing

cd99 does not sell personal information to third parties. Limited information is shared only with partners necessary for service delivery (payment processors, technology partners), who are bound to uphold the same privacy standards.

12.1 Changes to Terms

cd99 reserves the right to modify these terms and conditions at any time. If any significant changes are made, notice will be provided via registered email or on the platform. Continued use of the service after any changes will be taken to mean that you have accepted the new terms and conditions.

12.2 Dispute Resolution

If you have any dispute or complaint, please contact cd99's customer service first. Our team will work to resolve the issue without delay. We give priority to resolving all disputes amicably.

12.3 Contact

If you have any questions about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 service, support available in Bengali and English.