cd99's Privacy Policy
Protecting your personal information is our top priority. This policy explains how we collect, use, and store your data.
Introduction & Scope
cd99 is a secure and reliable online gaming platform operating for players in Bangladesh. This Privacy Policy ("Policy") applies to all users of the cd99 platform's services. Here we describe in detail what information we collect when you use our website or app, how we use it, and under what circumstances it may be shared with third parties.
By using our services, you agree to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our platform. This Policy works as a supplement to our Terms and Conditions.
What Information We Collect
cd99 collects various types of information to ensure the best service for you and to maintain platform security. The categories of information collected are described below.
2.1 Information You Provide Directly
When you create an account or use our services on the platform, the following information is provided directly to us:
- Full name and date of birth (for age verification — for users aged 21+ only)
- Email address and contact details
- National ID or passport information (for identity verification)
- Financial transaction details — records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer
- Account password (stored in encrypted form)
2.2 Automatically Collected Information
When you use the cd99 platform, the following information may be collected automatically through technical means:
- IP address and device identification information
- Browser type, version, and operating system information
- Time, date, and duration of visits to the platform
- Page navigation patterns and click data
- Information obtained through cookies and similar tracking technologies
2.3 Gaming & Transaction Information
To improve your gaming experience and maintain records of financial transactions, we also collect the following:
- Game play history and results
- Bet amounts, and records of wins and losses
- Welcome bonus and promo usage information
- Complete transaction history of deposits and withdrawals
- Records of customer support interactions
Purpose of Data Use
cd99 uses your collected information only for specific and legitimate purposes. We do not sell your information to any commercial third party.
3.1 Service Operation & Improvement
- Managing account creation and administration
- Processing deposits and withdrawals
- Improving the quality and performance of gaming services
- Identifying and resolving technical issues
- Providing a personalized gaming experience
3.2 Security & Fraud Prevention
- Verifying user identity (KYC process)
- Monitoring suspicious transactions and account activity
- Detecting and preventing fraudulent activity
- Complying with anti-money laundering (AML) regulations
- Protecting accounts and preventing unauthorized access
3.3 Customer Service & Communication
- Providing support via 24/7 live chat and email
- Answering queries in both Bengali and English
- Sending important account-related notifications
- Informing you about relevant promotional offers (with your consent)
3.4 Responsible Gaming
We analyze your gaming history and behavior to provide responsible gaming support. Using this information, we are able to identify problematic gaming patterns and provide the necessary assistance. For more details, visit our Responsible Gaming page.
Data Sharing & Disclosure
cd99 treats your personal information with care. We do not share your information with third parties except in the following limited and specific circumstances.
4.1 Service Provider Partners
A necessary amount of information may be shared with selected technology and payment partners who help operate our platform. For example, when processing payments via bKash, Nagad, Rocket, Upay, or bank transfer, the required transaction information is shared with the relevant payment gateway. Confidentiality agreements are in place with these partners.
4.2 Legal Obligations
When a legal obligation arises to provide information pursuant to a valid order or directive from a law enforcement agency or judiciary, cd99 is required to comply with that order. In such cases, we will provide only the information specifically requested.
4.3 Fraud Prevention
To prevent and investigate fraud, money laundering, or other illegal activity, limited information may be shared with security agencies or industry-related databases.
Cookies & Tracking Technologies
The cd99 platform uses various types of cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Use of Cookies
- Essential Cookies: Essential for managing login state and sessions — without these, the platform does not function properly.
- Performance Cookies: Used to monitor page loading speed, error reporting, and overall service quality.
- Functionality Cookies: Used to remember your preferred language, theme, or display settings.
- Analytics Cookies: Used to analyze user behavior and improve the platform experience.
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. Keep in mind that disabling essential cookies may disrupt some key features of the cd99 platform and the login process may not work correctly.
Data Retention & Security
6.1 Data Retention Period
cd99 retains your personal information for as long as necessary to provide services, or to meet legal obligations. Even after an account is closed, financial transaction records and identity verification information may be retained for a set period as required by applicable law.
6.2 Data Security Measures
We apply industry-standard technical and organizational measures to keep your information secure:
- SSL/TLS encryption — all data transfers are encrypted
- Stored passwords are always kept in hashed form
- Limited access — only authorized staff can access sensitive information
- Regular security audits and vulnerability assessments are conducted
- Two-factor authentication is available
- Data backup and disaster recovery plans are in place
Your Rights & Controls
Every user registered on the cd99 platform has the following rights over their personal information. Contact us to exercise these rights.
7.1 Right to Access & Review Information
You can request at any time to know what information cd99 holds about you. We will provide this information to you within a reasonable time.
7.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you can request us to correct it. Additional verification may be required for changes to identity verification information.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations or resolve ongoing disputes may not be immediately deletable.
7.4 Right to Opt Out of Marketing Communications
If you wish to stop receiving promotional emails or notifications, you can unsubscribe at any time. However, essential notifications related to account security and transactions will always be sent.
Protection of Minors
The cd99 platform is for users aged 21 and above only. We never intentionally collect any personal information from minors. Age verification is mandatory during the registration process.
If we become aware for any reason that a minor is using or has used our platform, we will immediately close that account and delete all associated information. If a parent or guardian believes their child has registered on our platform, please contact us immediately.
Policy Changes & Updates
cd99 may update this Privacy Policy from time to time. Changes may be made to this Policy due to changes in the scope of services, the addition of new technologies, or regulatory requirements.
Whenever significant changes are made to this Policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- You will be alerted to the changes when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after changes will be understood as your agreement to the updated Policy.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights over your personal information, please contact us.
Email us for any privacy-related requests or questions.
Join the live chat for instant support in Bengali and English.
Visit our FAQ page for more information or learn more about cd99 on our About Us page.